Uninstall Roxio Creator Basic v9 from add remove programs:. For more information, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English. Use step 5 to make the disc burning software detect the drive. If the drive name still does not appear , replace the cable, the drive, or have the computer serviced. Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
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If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually. Make sure that ribbon cable from the drive connects to the proper IDE location on the motherboard usually the secondary IDE connector. Click Startand then Control Panel.
Click the following Microsoft Fix it Solution to clean the registry filters automatically:.
Resetting the BIOS may also resolve this problem. Replacing the side panel. The certificate file is missing or has been corrupted. If a V3751su value is listed on the right side of the registry editor window, click the LowerFilters value and press the Delete key.
If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Vista.
Click Nextand then click Next again. The Virtual Agent is currently unavailable. To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to a grounded surface. Select Restart the computer jp, and click Finish.
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Reset the computer power Under certain writing conditions the drive might lose communication with Windows – even after restarting Windows. To reset the BIOS: Use step 5 to make the disc burning software detect the drive.
Gently remove and reinsert the CD drive data cable from the connector on the motherboard. If not, continue to the next step. Europe, Middle East, Africa. Confirm the deletion by clicking Yes. Wait 5 seconds for the computer to fully power off before turning it on again. After Roxio Creator has been uninstalled, restart the computer. If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
If Windows does not recognize the drive, repeat Step 1 to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed.
If the drive name still does not appearreplace the cable, the drive, or have the computer serviced. Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive. If Windows recognizes the drive, you are finished. The computer must be restarted after h; Roxio Creator before the drive will be recognized.
The following procedure is an example of how to correct a No drive detected message in Roxio Creator Basic v9. Whenever a User Account Control window opens, click Continue. Click FileExporttype a filename that is easy for you to remember, and click Save.